Refund Policy

Last Updated: 12/4/25

Thank you for choosing [Your Business Name] for your animal waste removal needs. We aim to provide reliable, high-quality service. This Refund Policy explains when refunds may be issued and how they are handled.

1. Service Refunds

Because our services are performed in person and involve labor, refunds are generally not issued after a service has already been completed.

However, we may issue a refund in the following situations:

• The service was not performed as scheduled

• The work was not completed according to the service description

• A billing error occurred (duplicate charges, incorrect plan rate, etc.)

All refund decisions are made at the discretion of [Your Business Name].

2. Prepaid Plans (Weekly or Monthly Pass)

Weekly Billing

• Customers pay per week.

• If a service has not yet been performed, the upcoming charge may be refunded upon request or cancellation.

• Completed weekly services are non-refundable.

Monthly Pass (Three-Month Billing Cycle)

• Customers are billed once every three months.

• If the customer cancels before the next billing cycle, no future charges will be applied.

• Refunds for prepaid cycles may be considered only if no services have been rendered during that paid period.

3. Missed Visits

If a visit is missed due to:

• locked gates,

• aggressive or loose animals,

• unsafe or inaccessible conditions,

• or incorrect address information,

…a refund will not be issued. We will attempt to reschedule when possible.

4. Satisfaction Guarantee

If you are unsatisfied with a completed service, please contact us within 24 hours so we can address the issue.
We may return to the property to correct the service at no additional charge.

5. How to Request a Refund

To request a refund or report a billing concern, please contact:

Scoop It Up!
Email: ijd4704@gmail.com
Phone: 330-464-6055

Please include your name, service address, and the date of the service in question.